How do you think their IT Team is handing this? Yikes! 11/17/2011
Posted by mritsema in managed services.Tags: Business, healthcare, Managed Services, Management, Security
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Protect your data and manage your risk!
Associated Press via Yahoo! News:
Computer with info on 4M patients stolen in California
Is your data encrypted and secure?
Mike Ritsema i3 Business Solutions, LLCWho’s Watching You? 11/05/2011
Posted by mritsema in web.Tags: Business, Education, IBM, Security
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i3 Business Solutions, LLC’s company name selection has an interesting history and story behind. Let’s just say that we’re only partially connected to i2 – the company that IBM acquired.
So who is watching you? How aggressive is technology pursuing you? Keep your eyes peeled. Is it just a camera or is there more behind that lens?
Software Finds Place in Posse
Firms Scramble to Cash In on Law-Enforcement Demand for Data-Sifting Programs
Read more: http://online.wsj.com/article/SB10001424052970204621904577015924267518172.html#ixzz1cpNFWAI4
Michael Ritsema i3 Business Solutions, LLCWhat’s your Amazing Life Story? 08/29/2011
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I read a great short article about Steve Jobs over the weekend. You can find it and read it here:
The Amazing Steve Jobs Story
He ranks in the industrial pantheon along with Edison and Ford.
By HOLMAN W. JENKINS, JR.
Steve Jobs started Macintosh Computer – then was kicked out – then pulled back in. He then managed to create the highest valued company in the world – more value than Exxon for a brief period of time. The Apple iPod, iPhone, iPad platform is genius – from both a consumer value and business value perspective.
And, yes, some say that books will be written about Steve Jobs’ ability to innovate comparing his business prowess to the great ones like Edison, Ford, Watson and (yes) Bill Gates.
But here’s the line from the article that jumped out at me: “… It was an astonishing achievement, emblematic of a man meeting his moment completely, when few men get a chance to meet their moments even partially.” Wow, there is the stuff of life, living, embracing and the pursuit of happiness, I think.
In fact, I hope and believe that each of us will and can attain that level. I mean I believe that each and every one of us can meet our moment completely – if we so choose. This is America the land of the free. We’re free to choose. The question is – what is that moment for you? It might be spiritual, it might be a physical, it might be educational, it might be parenting, it might be relational, it might be emotional or it might be business. It may change over time – while I do firmly believe that any of us can accomplish our life’s goals if we so choose.
Steve Jobs’ life of ups and downs, rejection then savior, health and now serious cancer illness ending his amazing career early is a life lesson for every one of us. I only hope that each of us can figure out how to pursue our life’s moment.
Around here we have ‘Life Story’ Funeral homes. We’re often asked, “What would you like as your epitaph on your headstone in the cemetery?” I’m still saying just do it – figure it out and go for it. I challenge you to complete your own amazing life’s story.
Michael Ritsema i3 Business Solutions, LLCThe Big Switch – Cloud Technology’s Impact 07/27/2011
Posted by mritsema in cloud computing.Tags: Business, Capitalism, Cloud, entrepreneurial, Internet, IT, Productivity, Technology, Wealth
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I finished the book: The Big Switch – Rewiring the World from Edison to Google by Nicholas Carr while on vacation. It’s great read and I recommend it to any of you. I love a book that I think addresses one concept then hits me with unexpected ideas. This book did exactly that. I thought I was reading a book about technology and the cloud – and I was – but it came with an economic and cultural subplot that really jumped out at me.
The Big Switch is about the looming storm front called cloud computing. Carr doesn’t talk about the WWW – World Wide Web, but instead talks about the WWC – World Wide Computer. The cloud conglomeration of technology on the computer grid is changing technology, economics and our American culture.
Carr tracks the history of manufacturing from Burden’s waterwheel and factories on the river (see the Grand Rapids Public Museum and our GR Furniture Building) to over 50,000 Edison’s Dyno generators in each factory in America to electric utilities displacing company owned generators. Why own a generator when a centralized utility will manage and deliver the service for less money? Leap forward to servers installed at individual companies and you see where this is going. Cloud based grid computing is a logical technological and economic trend. We’re on the front edge of this wave right now.
The economic subplot in the book is fascinating to me. Essentially, technology has been the driver of productivity worldwide forever. From the invention of the wheel, the wick (yes, candle wick) to Ford’s assembly line, innovators have been applying new technologies to human labor to improve productivity and create wealth for millenniums. Google, Facebook, YouTube, Twitter, etc. and the new worldwide computer grid are changing that paradigm substantially. Note that previously technology was applied to human paid labor (employees) productivity to improve results. Google, Facebook, YouTube, Twitter and online companies are now creating billions of dollars in value with ‘free’ labor. Google uses our search information to create value. You and I aren’t paid for that labor. Facebook creates value through the relationships and content that you and I create on that site. Facebook may have created $100 billion of market value by assembling ‘free’ information that you and I delivered! YouTube uses free videos submitted worldwide to create value. They don’t pay producers, directors or actors. This is a dramatic shift in value creation. I submit that these companies have generated $1/2 – 1 Trillion in value using ‘mass amateurization.’ You and I deliver the value and content for free. The implication for employment and jobs as internet technology progresses from WWW to WWC is equally interesting and worth pondering.
The cultural subplot is equally fascinating. The last living humans who lived pre-electric are now dying. Imagine living when the only light after the sun goes down is from your lamp, candle or fire. No street lights, no ceiling lights, no reading lights. Just darkness. Can you imagine every evening being like a camping experience – gathering around the fire 365 nights per year? Carr concludes the book with a brief glimpse into the future – 80 years from now when the last human that lived pre-www dies. Do you remember what it was like pre-internet, pre-cell phone, pre-smart phone? Our American culture changed forever with the application of electricity and it is going through a seminal change with the application of the world wide web / computer to our everyday lives. What are the implications, gains and losses of this progress?
Read any good books lately? If so, tell me about it – or consider The Big Switch as an excellent read and a view into the change that’s coming to business and technology ...
Michael Ritsema i3 Business Solutions, LLC
Should we Fail Fast or Methodically Plod Forward in our Organizations & Businesses? 06/30/2011
Posted by mritsema in business intelligence, cloud computing, government, web.Tags: Business, entrepreneurial, IT services, IT support, Management, Productivity, Technology
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I’m back from the Everything Channel XChange Public Sector 2011 conference. I learned a few things and here are my thoughts enlightenment.
I’ve been to a lot of conferences over the past couple decades. I’ve come away with reams of notes. My goal now is to come away with 3 – 5 primary concepts and action items – less than one page. I accomplished it at this conference and my notes surprise me.
i3 integrates technology solutions to accelerate business results

This slide – from Bill Eggers – jumped right out at me. It paints home exactly what I’m looking for as a business owner, what business owners and executives are looking for and what government entities are looking for:
- - Help me accelerate business growth and profitability
- - Help me lower costs and increase efficiency
- - Help me manage my business risk.
Again, most business owners and executives don’t really care about technology. They just want it to work. They want technology ReliabilITy.
i3 integrates technology solutions to accelerate business results
XChange Public Sector 2011
I took away an unexpected concept from this conference: agile I.T. spending requires the ability to fail fast.
First I heard Bill Eggers, Global Director, Public Sector Research – Deloitte, speak about their study of government problem solving in a monolithic bureaucracy. The challenge or opportunity progresses from idea to design through a <stargate> to implementation. So many government programs fail and a few succeed right at the ‘magical – inexplicable’ stargate that there must be a better way. Did you know that the IRS modernization project has been underway for over 25 years and countless billions of dollars? NASA has turned to crowd sourcing. NASA is posting their technical challenges to the internet and 180,000 people are signed on. Congress authorized payment for viable solutions!
Vivek Kundra, US CIO, has implemented a stock symbol chart for government projects. Vested individuals can buy virtual stock in the project’s success creating a type of odds view. People know! They chart the red and green ticker tracking on government IT projects! Vivek’s objective is to move toward success or failure faster. Pull the plug and move on! See which ones stick and move on.
Rishi Sood, Vice President, Government at Gartner, spoke. Government is reprioritizing to cloud solutions and agile I.T. Budget constraints and declines are roiling and changing everything. Bring fast – flexible – agile solutions to government problems to set yourself apart and win business.
Michael Humke, Vice President at Ingram Micro stated that Government entities typically define the solution to their problem with an RFP. Then they go acquire the product or services. Is that how Apple works? Is that how Apple iPads are showing up all over government departments? Did a government entity write an RFP looking for a small rectangular device that would accelerate productivity and decisions? No, Apple created a platform – a solution, then application solutions are built on top of it – fast and flexible – to solve business and government problems. This is the big switch. Bring innovative services and solutions to your customers and prospects to deliver fast flexible solutions. This is how we drive change in business and government.
This was a government conference. Government procurement is changing due to financial mandates – political mandates – federal cost cutting. Therefore, government technology acquisition is changing. Rather then writing massive RFP & RFQs for specific predefined criteria and solutions – they’re open to new – innovative – cost saving solutions.
My i3 technology lesson: workability – fast prototyping – fail fast is the lesson that I took away. Did you know that Facebook was prototyped / beta for 2 months? Did you know that Twitter was prototyped / beta for 2 weeks? That was Bill Egger’s point. Execute – succeed or fail and move on. You should know that, “i3 comes from an enterprise heritage from an IBM Premier Partner foundation – not a couple of IT guys stringing networks and PCs together.” This enterprise quality and class technology is now our strength and weakness. In today’s competitive and fast changing business environment we must move to fast – flexible – innovative implementations and solutions. This is the big switch in my head – we must execute business and technological improvements expeditiously and be willing to fail, start over and move on.
Technological innovation is delivering new and different ways to accelerate your organizational results. I suggest that you open your mind to new and different ideas. Try a few out to see what works and doesn’t work.
Succeed or fail fast – because three years from now – it all changes.
Michael Ritsema i3 Business Solutions, LLCi3 New Employee Spotlight: Ryan Grutter 06/27/2011
Posted by mritsema in development, managed services.Tags: Grand Rapids, IT services, IT support, Tech Support
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You might hear another friendly voice when you call into the i3 Customer Support Center. Ryan Grutter joins the i3 team as a level 1 technician.
Previously, Ryan worked for Greenridge Realty as a part time intern while attending college.
Ryan graduated from Davenport University in May with a Bachelor’s Degree in Computer Information
Systems and Programming.
Ryan grew up in the Rockford area and enjoys bass fishing, sailing, camping and video games.
Be sure to welcome Ryan as the latest and greatest new member to the I3Business Solutions Team!
Is Your Personal Pain Driving Education and Change? 04/11/2011
Posted by mritsema in web.Tags: Capitalism, Cloud Management, Education, Inspirational, Leadership, Motivational
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I subscribe to John Maxwell’s newsletter linked below and really enjoy it. These two articles hit me pretty hard in a couple of contexts.
I believe that 100% impeccable responsibility is the foundation of personal and business success. I own it, I said I’d do it and you can trust me to do it. This is the starting line. This is what catapults us through life, I think.
Secondly, I believe that education is a is the key to growth, change, enlightenment, heck – progress. I believe it’s the answer to the problems in the Middle East. As the Internet, cell phones and information leak into those closed societies – dramatic change is tearing through that part of the world – and the populous is not putting up with oppression anymore. I believe that lifelong personal education through books, classes, magazines, newspapers, webinars and online access is a key to personal and life growth and improvement. This quote pretty much nails it:
“In times of profound change, the learners inherit the earth, while the learned find themselves beautifully equipped to deal with a world that no longer exists.” ~ Eric Hoffer
Here’s the paradox: even as I attempt to accept impeccable responsibility for my own life – I find myself dependent on others for personal growth. Here’s how: first, many of you know that I enjoy running and do so during the noon hour. But, I’m terrible at running alone! I run with groups of people who show up – and expect me to show up! I do the same with biking. I bike with a group and am in many ways dependent on the group! It takes a ton of discipline for me to force myself out to run or bike alone. I’m dependent on the group.
Secondly, the same holds true for i3 Business Solutions and Heartland Technology Groups (HTG). I didn’t realize it nor understand what was happening – but the last four years have had a similar effect on i3 Business Solutions. HTG5 meets four times per year. We set quarterly goals and must announce our progress on the goals. HTG5 has become a peer accountability group that’s pushed i3 forward. For all of my reading, education and understanding of business and technology – it’s the peer process and review that’s pushed i3 Business Solutions forward the most. And the education that my Partner, Kathy, and I receive while sitting, listening, observing and sharing with our peers is priceless.
So, back to these two articles by John Maxwell. The first article states that pain can be an impetus to change. Choose to face areas of your life where you’re experiencing pain, then choose to learn and grow – and perhaps find a peer group to pull you through the change process.
The second article affirms my dependency on others! I remember Rulon Gardner winning that Olympic Gold in an obscure sport called Greco Roman Wresting! I mean to me that’s the definition of personal responsibility. And although I surf into The Biggest Loser occasionally, I didn’t realize that he’s on the show. But here’s a guy that one would think displayed and displays perfect discipline. I mean, to rise to the top of the world in a sport and win a Gold Medal? Rulon chose to find a peer group to pull him through this time in his life. John Maxwell closes the article, “Only after he enlisted people to help him did Gardner begin to win the battle …”
Please enjoy these two short stories and life lessons from John Maxwell’s Leadership Wired Newsletter:
The Pain of Change and From Gold Medal Winner to Biggest Loser - by John Maxwell
Then, let’s choose 100% impeccable responsibility and let’s choose when to enlist the help of any peer group to pull us forward in our personal growth.
Michael Ritsema i3 Business Solutions, LLCi3 Business Solutions is Hiring! 03/24/2011
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Sales – Inside – Outside Sales Representative – Technology
We’re looking for an outgoing individual who’s very comfortable dialing the phone and prospecting for new accounts. This position is for inside sales and telephone calling to prospective and existing customers.
The position involves building relationships on the phone with very occasional visits to customer locations. This position may progress to an external sales representative position in the future.
You must be comfortable and have experience discussing business and technology with business and technology professionals. We sell technology products and services to primarily West Michigan organizations.
This position pays hourly and is part-time to start and may grow into a full time position depending on individual performance. This position may progress to heavily commissioned pay and a base salary with full benefits. Therefore, your comfort with performance oriented incentive based compensation is very important.
The successful candidate will be personable, conversational, fun and gregarious. Knowledge or experience of technology and business to business sales are beneficial. A bachelor of science or arts degree is preferred as well as sales experience and references.
The successful candidate will have a preference for commission based pay based on personal performance as demonstrated by both life experience and work history.
Send your resume to hr@i3bus.com.
Mike takes you on a tour of i3 Business Solutions 03/13/2011
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The Journey – Authenticity – Blind Spots 03/07/2011
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I love the journey of life – I love the journey of business. I love the ups and downs – I love the challenges and opportunities. I certainly prefer the ups to the downs.
A big part of the journey for me is introspection. As one of my customers said to me recently “Where are my blind spots? Can I see and am I willing to look at my own blind spots?” Oh boy, that’s introspection, that’s clarity and simplicity.
Can I, will I not only be authentic, forthright and direct with others – but can I, will I be authentic, forthright and direct with myself? That’s part of life’s personal and business journey – if we choose it. Here’s a couple of ways an e-Newsletter put it to me:
Dare to be your own person. Dare to stand out. People will like you or not, but they will be in no doubt as to who you are and what you stand for. Let your light shine and express your unique style in the world. Your authenticity will carry permission and confidence for others to shine their unique light.
Say to yourself: I live an authentic life and encourage others to be all they can be.
Your true calling is like a sound activated light switch. You find your voice and immediately your light shines bright. Your words come easily, the message is clear and it’s so consistent with your life that your light shows others the way to their true calling. Voice some authentic truths today and stand in your light.
Say to yourself: I speak my truth clearly. Authenticity lights my path.
Be yourself, say it, bring it. Be bold and forthright with others while searching for your own blind spots.
Let’s embrace this journey together,
Michael Ritsema
i3 Business Solutions, llc
Technology Marches On – Accelerating Business Results 02/21/2011
Posted by mritsema in business intelligence, government.Tags: Capitalism, entrepreneurial, Inspirational, Leadership, Management, Motivational, Productivity, Technology, Wealth
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i3 Business Solutions accelerates business results by integrating intelligent information. Here’s a fascinating read about the impact of technology on productivity and jobs. Bad news: a recession is the shrinking of our economy (Gross Domestic Product – GDP) typically involving a loss of jobs. Good news: disruptive innovation typically involving technology accelerates our economy growing GDP and pulling us out of a recession. Bad news: this process doesn’t always add jobs quickly. That’s what’s happening right now in America.
Andy Kessler states in the February 17, 2011 Wall Street Journal, “So where the heck are all the jobs? Eight-hundred billion in stimulus and $2 trillion in dollar-printing and all we got were a lousy 36,000 jobs last month. That’s not even enough to absorb population growth. The Bureau of Labor Statistics shows that in December some 4,184,000 workers (seasonally adjusted) were hired, and 4,162,000 were “separated” (i.e., laid off or quit). This turnover tells the story of our economy—especially if you focus on jobs lost as a clue to future job growth.”
Is Your Job an Endangered Species?
Technology is eating jobs—and not just obvious ones like toll takers and phone operators. Lawyers and doctors are at risk as well.
Technology marches on creating productivity in different areas of our economy. That’s the business i3 Business Solutions is in. We help organizations do more with less. We help improve productivity within organizations. We help organizations spend less money and make more money. Organizational leaders don’t really care about the technology. They just want to be more productive. Fear not: Kessler concludes, “Ultimately the economic growth created by new jobs always overwhelms the drag from jobs destroyed—if policy makers let it happen.”
The economy is heating up and we’re feeling it. We’re buried to swamped here at i3! I’m optimistic about 2011! Companies are screaming at i3, “Help me be more productive and profitable.”
We’re answering that call in a timely and efficient manner.
Michael Ritsema i3 Business Solutions, LLCSave Time, Save Money, and be more productive. www.i3reliability.com 01/18/2011
Posted by mritsema in business intelligence, cloud computing, development, healthcare, ibm, managed services, microsoft, security, virtualization, web, web services.Tags: Cloud Services, Cloud Support, IT, IT support, IT Support Services, Network Support
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Thoughts from Mike Ritsema (a man addicted to personal and professional growth.) 01/17/2011
Posted by mritsema in business intelligence, development, tangents, Uncategorized.add a comment
Team:
I’d like to see you meet your personal, financial, physical, mental and spiritual needs. That is, I’d like you to thrive at work and in your own lives. Are you getting what you want from work? Are you getting what you want from your life?
I received this invitation to the TEDx Macatawa meeting this Friday:
About this talk
To find the path to long life and health, Dan Buettner and team study the world’s “Blue Zones,” communities whose elders live with vim and vigor to record setting age. At TEDxTC he shares 9 common diet and lifestyle habits that keep them spry past age 100.
About Dan Buettner
Buettner, a world-renowned explorer and a writer for National Geographic, travels the world seeking out new Blue Zones (he’s found five, to date) and speaking at seminars and on TV, sharing the habits that lead to long life. He is the founder of Quest Network, and has set three world records for endurance cycling.
I then surfed out to the web site to find this:
The Power 9 are specific lifestyle habits shared by the world’s longest living people. These lessons, discovered during Dan Buettner’s research in the world’s Blue Zones, emphasize making changes to your environment that will influence your habits. It’s much easier to promote good habits through environmental change than it is to force changes to long-standing behavior. Everything we do here at Blue Zones is in some way related to the Power 9 concepts.
The Power 9 breaks down into four domains:
Move Naturally – Gain 4 Years
1. Move (find ways to move mindlessly, make moving unavoidable)
Moving naturally is the idea of making low-intensity, daily physical activity an unavoidable part of your environment.
Right Outlook – Gain 4 Years
2. Plan de Vida (know your purpose in life)
3. Down Shift (work less, slow down, rest, take vacation)
A healthy outlook is an important component of longevity. The Okinawans call it “ikigai”, and Nicoyans call it “plan de vida,” but in both cultures the phrase means “why I wake up in the morning.”
Eat Wisely – Gain 8 Years
4. 80% Rule (stop eating when you’re 80% full)
5. Plant-Power (more veggies, less protein and processed foods)
6. Red Wine (consistency and moderation)
You know it’s true: you are what you eat. We want to explore not only what you eat, but how, when, and with whom.
Connect – Gain 4 Years
7. Belong (create a healthy social network)
8. Beliefs (spiritual or religious participation)
9. Your Tribe (make family a priority)
Belonging to the right group of healthy-minded, supportive people might be the most powerful thing you can do to change your lifestyle for the better.
“Accept the challenges, so that you feel the exhilaration of victory” – General George S. Patton
Happy New Year | Resolutions – Goals 01/03/2011
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Happy New Year. 2010 is history. 2011 is a promise and a dream. I’m jazzed, excited, motivated … and reflective. This time of year I do like to reflect on what went right and what went wrong. What did I do well and what can I improve?
I challenge you to do the same. Some call these thoughts New Year’s Resolutions – others call them goal setting.
Simply put, I like to set some S.M.A.R.T. goals for the year:
- Specific – written down
- Measurable – quantifiable
- Attainable – for you at this time in your life
- Realistic – reasonable
- Timely – due date
Many of you know that I’m the ‘goal’ guy. Set ‘em & hit ‘em. If you don’t set ‘em, you won’t hit ‘em. This is a good time of year to reflect, assess, tweak the course or direction. You know, the old definition of insanity … is doing the same thing over again & hoping for a different result. Oh, and usually if I set ‘em and miss ‘em, I’m a lot further ahead than if I never set the goal.
Not that there’s anything wrong with consistent, steady execution delivering consistent, steady results. Yes, I do think that’s the essence of life: embrace the day. Carpe’ Diem. Don’t get so lost in the future that you miss the wonder of each day. Oh, yes, that resonates with me. Sign me up for the wonder and awe of each day.
I think that we should each have written and specific goals for general areas of our life. In fact, if they’re not written and specific – then we still have the goals. They’re just mental and general. They’re essentially who we are. Nothing wrong with that. I think that written and specific goals deliver timely and measurable results.
So, here’s some areas of our life that we can set goals:
- Mental
- Spiritual
- Physical – health
- Financial – business
- Relational – emotional
- Service – giving
How am I going to grow mentally in a post structured educational world; how am I going to grow spiritually this year? How am I going to maintain or improve my physical well being – my health; how am I going to improve my financial performance; how will I improve my relationship with myself and others; how will I stretch myself emotionally; how will I give to others this year – financially and physically?
Am I satisfied with everything in my life? Can I grow, mature, improve, move forward?
What are you going to do to grow, stretch, challenge yourself? One year ago Labrone James said about the whooping they put on Los Angeles that night in the NBA, “It wasn’t about sending a message to them, it was about sending a message to ourselves and seeing how we match up with the best …”
What message are you sending to yourself this year?
How about picking some mental, educational, business type goals like:
- How many books will you read this year – in what areas?
- What certification will you pursue – which requires study and another … test?
- What class will you attend with the completion award – like Toastmasters, Dale Carnegie, Chamber courses, etc.?
- What personal goals will you set to drive up personal performance and earn more money?
- How will you improve your net worth – by how many dollars – what %?
- What daily or weekly activities will you change in order to change your results?
- What reward will you assign to yourself that you’ll enjoy upon hitting your desired objectives?
That’s it. As we catapult into 2011 and suddenly we’re pillar to post, I am challenging each of us to reflect on ourselves and the last year. How am I going to turn the crank? What am I going to change in order to improve my results? What course correction will I make so that I hit my desired target?
How will I challenge myself to personal growth and improvement?
God bless your new year,
Michael Ritsemai3 Business Solutions, llc
Merry Christmas & Happy New Year 12/27/2010
Posted by mritsema in web.Tags: Business, entrepreneurial, Inspirational, Leadership, Management, Motivational
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I hope that you had a peaceful and stress free Christmas weekend. Christmas is the celebration of God sending his only deified son to be born as one of us – a human – here on earth. Christ’s birth, death and resurrection story is a view into our human condition and frailty – and a picture or way out of our rollercoaster and sometimes tragic ride and journey through life on earth. The Christian story is one of reconciliation to ourselves, others and God. It is the path to fullness of life.
On this long, lazy, reflective weekend, I found my way into two movies. The first is the 1995 movie CRASH. I highly recommend this film that weaves five family’s stories and their respective stereotypical view of their neighbors and other races. CRASH points fingers at politics and racial prejudice from all angles. Yes, there are some Christmas metaphors of redemption – but the movie tells a great story and makes you think. Go for it.
I also surfed into The Sound of Music throughout last night. Crimony, I’ve seen this movie so many times that there’s nothing new in it for me. But, it did get me reflecting on memories – as I often do – the older I get. The older I get, the greater my understanding and appreciation of history becomes.
I first saw this movie forty years ago in Seymour Christian School’s gymnasium. The Sound of Music was made in 1965! I was seven years old! And 1965 was just 19 years after the end of World War II! So the context and reality of that movie were vivid to its producers and the minds of adults of that day watching this new movie. That’s like watching a movie today about the end of the Cold War and the fall of communism – Ronald Reagan saying, “Mr. Gorbachev, tear down this wall.” It’s like watching a Michael Jordan NBA finals comeback movie or the OJ Simpson trial decision. I lived this stuff. I remember it like yesterday. This new context of history fascinates me.
Well, I tend to crank up the volume on significant songs during my TV viewing – causing a little drama at home and drawing attention from my wife. I hit the throttle last night for Maria’s listening to Mother Abbess singing “Climb Every Mountain.” Wow, the words struck me, too:
“Climb every mountain, ford every stream, Follow every rainbow, till you find your dream …”
To me, this is a metaphor for Maria’s spiritual and life journey. Will Maria face and accept the challenge that is before her – or will she retreat to the abbey where life is safe and risk free? We all know the story and how it ends. Maria is redeemed from her humanity and frailty. Maria accepts life’s spiritual and physical challenges. I found the majestic ending with the Von Trapp family singing “Climb Every Mountain” as they head over the Alps inspiring during this Christmas season and at the end of this decade.
Although the economy and business has turned around, my wife and I have faced some new challenges in this last year – and I don’t know what the next decade holds. I am fairly certain that there will be some mountains to climb, there will be some streams blocking our path. I choose to believe that there’s a dream at the end of that rainbow, though. I choose to believe that we can climb that mountain. In fact, I choose to believe that it’s exactly those challenges that bring fulfillment to life.
Do you? Are you prepared to follow every rainbow? Are you prepared and willing to face the next decade’s challenges ‘till you find your dream?’
I look forward to embracing and sharing that journey with you.
Merry Christmas & Happy New Year,
Michael Ritsema
i3 Business Solutions, llc
“Brother John” | August Turak | SERVICE & SELFLESSNESS 12/13/2010
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August Turak & The Trappist Monks
Last Thursday, December 9, i3 Business Solutions brought August Turak back to Grand Rapids, Michigan to speak on Service & Selflessness in the context of business and personal life.
I love theology & philosophy in the context of relationships and communication and am a goal oriented – mission – vision type of guy who finds pausing to smell the roses is practically a purposeful act that I have to schedule on my calendar. August’s business message that treads into transformation and spirituality gave me another wallop to the head.
August Turak won Grand Prize for his Brother John essay in the John Templeton Foundation’s Power of Purpose Essay Contest. I highly recommend that you stop here and take 10 minutes to read the 3 page essay. August’s Business Secrets of the Trappists in Forbes.com topped the charts as Forbes’ most highly rated article. Here’s a guy who’s spent 14 years working alongside Trappist Monks at the Mepkin Abbey including a few 2 month stints.
My spiritual journey has taken me from an absolute context of either – or; right – wrong; good – bad; if – then categorical view of the world to a paradoxical “and stance” view where we have choices – in many instances – between two ‘right’ or acceptable options where we can relate to both concepts. Our Western Civilization and fundamental Christian world view tells us that we choose either selflessness and service or selfishness and narcissism. The paradox of selfishness and selflessness is an oversimplified philosophical and theological conundrum. It can’t be both. It must be either / or. There is a right and a wrong. Or could there be another way to look at this? I love this stuff.
August Turak’s fundamental message at our seminar was: “Question everything.” Dig deeper. Things may not be as simple as they appear. Ask questions. Don’t assume. Inquire.
His secondary message was: use those questions to transcend or transform yourself and your business to something bigger – something more meaningful.
August states in his Brother John essay: “We must commit to facing our doubts, limitations, and self-contradictions head on while holding on to this voice of eternity … Working toward this miraculous transformation, re-birth, or inner alchemy is the true purpose of life. This transformation is what the West calls “conversion” and the East “enlightenment,” and is the fruit of our commitment to the authentically purposeful life that Father Christian described so well.”
We can choose to take a risk. We can choose to ask tough questions. During this Christmas season, we can rediscover what many describe as the “worldly monk” says:
“It’s in our own self interest to forget our self interest.”
Heresy! It can’t be both. We must choose the either / or! Or maybe we could question that assumption?
“Go ye’, therefore, and do likewise,” during this Christmas season.
Michael Ritsema
i3 Business Solutions, LLC
Tiger Woods | Detroit Lions | i3 12/06/2010
Posted by mritsema in web.Tags: Business, Cloud Management, entrepreneurial, Leadership, Motivational, Productivity
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Tiger Woods is a winner:
Tiger Woods has been the number 1 golfer in the world since June of 2005. He finally gave up that position at the end of this year. He’s won 95 tournaments, 71 PGA Tour tournaments – third all time to Sam Sneed and Jack Nicklaus, 14 PGA Majors – 2nd only to Jack Nicklaus and is undefeated when leading a tournament by 3 strokes on the final day – until yesterday. The finish to yesterday’s Chevron World Challenge – which Tiger Woods lead wire to wire was epic theater, drama in real life. Graeme McDowell capped off his greatest year by putting together the greatest comeback ever against Tiger Woods. He drained two clutch puts in a row on number 18 at Sherwood Country Club – one in regulation & one in the playoff. Tiger Woods remains a winner who will use this year’s challenge to become even better. Tiger Woods epitomizes the ‘never say die’ attitude. He’ll fight, he’ll claw, he’ll find a way back.
The Detroit Lions are losers right now:
I’m a Detroit Lion fan. I watch them nearly religiously. Ok, it is a Sunday ritual. The Detroit Lions lost all 16 of their games a couple years ago – 0 & 16 for the season. They won 2 games last year and 2 so far this year. The Lions have lost 25 consecutive road games – going back to October, 2007. The worst part of watching the Lions is that I’ve reached the point where I don’t expect them to win. I, a diehard fan, expect the Lions to find a way to lose. I want to believe again – but I just can’t. I want to believe so bad that I just joined the facebook page: Detroit Lions and the Fans of Futility page. I’m confident that the Detroit Lions will fight and claw their way back – it just might be 39 years from now.

i3 Business Solutions is a winning organization:
i3 Business Solutions has stared down a one state recession for the last decade. We’ve endured the highest unemployment in the nation for years on end. Our team still figures out how to rise to the top. Our team pursues greatness. Our team delivers the right value to attract customers. Our team consists of excellent dedicated individuals. This dedication is showing up in a winning season in 2010. We have the right plan and the right execution. Our excellent execution is showing up in consistent results. i3 has been knocked down in the past, but we consistently fight and claw our way back.
Michael Ritsema
i3 Business Solutions, llc
HTG Peer Power 11/29/2010
Posted by mritsema in web.Tags: Business, entrepreneurial, Leadership, Management, Technology
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Three years ago i3 Business Solutions joined Heartland Technology Groups (HTG) and Service Leadership, Inc. (SLI). These two organizations have had more influence on i3 Business Solutions in the last 3 years than any other factor. Specifically:
- Perspective & context – accountability to our 12 member “virtual board” with conversation about and observation of similar company’s operations and performance (HTG).
- Benchmarking – moving from a couple financial markers to 25 comparative metrics (SLI).

Arlin Sorensen
Arlin Sorensen is the founder of HTG and writes a blog called Peer Power. I read the blog and comment occasionally (it is linked below). The mission of Heartland Technology Groups is:
Business & Personal Growth Driven by Execution.
The singular focus that HTG brought to i3 over 3 years ago is execution. Given the context of similar organizations outperforming i3 Business Solutions, what changes are required in order to excel? Set those goals and execute. No excuses, no victimhood – just get out and do it!
Arlin wrote a great blog a few weeks ago called 10 Things I Accidentally Learned. He shared his story in a presentation at ConnectWise IT Nation. Here are Arlin’s top 10:
1. Strategy Matters – we have to understand the “why” so we can set our sights on where we are going and know the outcome we pursue.
2. Planning is Key – we need to plan in at least 4 key areas – business, leadership, life and legacy – and the more we plan the luckier we get!
3. Leadership is Required – we have to grow as leaders both in our company and for our clients. We can’t lead people where we have never been.
4. Cash is King – our ability to grow and continue to lead in this industry can happen only when we have managed our cash well.
5. Growth is Hard Work – many think growth just happens. It doesn’t. It takes a lot of continual effort and always is harder, slower and longer than expected.
6. Sell is Not a Four Letter Word – Ok – actually it is, but for many years I missed the boat on this one. Nothing happens until someone sells something. We have to become a strong sales organization.
7. Vendors Are Not The Enemy – we must learn to leverage their resources to help drive our business.
8. Success Without Balance is Empty – if we lose track of what matters and do not balance work and life – the results really don’t matter. We must manage our time and focus.
9. Keep Your Eye on the Customer – our marching orders come directly from them, not the latest fad or trend, and we must listen closely and respond quickly.
10. It is All About Relationships – we are in the people business actually helping folks with adapting to change. Boil it all down to this – we are in the change management business.
As we approach the end of the year – I start thinking about what’s working and what’s not working? I’m a change agent so I try to make annual changes to i3 Business Solutions and roll them out in the next year.
If you’re running a business or involved in managing an organization – I highly recommend that you get involved in a peer review type group of some sort. Find organizations similar to yours in order to gain perspective. These groups are everywhere – from CEO Roundtables to Vistage International.
I’m excited about the future and direction of i3 Business Solutions. We have the right people and this team is hitting on all cylinders right now. Arlin observes about his 25 year experience and his own list that there’s no items on the list that deal with technology itself! He states, “We are in the people business – we must never forget that – and technology is just a tool we have to serve them.” I agree that it’s all about relationships: family, i3 and customer relationships. People deal with people that they know, like and trust. And the technology tools that accelerate business results are changing. It’s our responsibility to bring the right tools to our customers.
Yes, as the year ends we ponder what’s working and not working in our respective businesses. May I also challenge you: what personal growth are you working on? How will you improve your own well being in 2011? What’s working and not working in your own life?
Michael Ritsema i3 Business Solutions, LLC